Customer Service Representative - State Farm Agent Team Member
Mckinney - TX
Customer Service Representative - State Farm Agent Team Member
Full Time • Mckinney - TX
Responsive recruiter
Benefits:
- Simple IRA
- License reimbursementt
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Competitive salary
- Flexible schedule
ABOUT OUR AGENCY:
I opened my first agency in 2016 and expanded to a second location in 2025. Today, I lead a growing team of 12 across both offices. Before becoming a State Farm agent, I worked in healthcare but wanted a career where I could still make an impact while having the opportunity to build something of my own.
Athletics have also been a big part of my background. I played college football at the University of Tulsa and went on to play minor league baseball. Those experiences helped shape my approach to teamwork, discipline, and personal accountability. Outside of work, I’m a proud husband and father of three.
Our agency offers health benefits, a Simple IRA retirement plan, licensing reimbursement, and a strong commitment to work-life balance. As we continue to grow, we want team members to have the opportunity to grow with us and take ownership of their careers.
Our culture is built around trust, independence, and accountability. I’m not a micromanager—I provide the framework and expectations, then trust my team members to structure their day and get the job done. I’m looking for self-starters who are motivated, disciplined, and comfortable taking initiative without needing constant direction. If you thrive with independence and want to be part of an established, growing team where you’re trusted to take ownership of your success, we’d love to meet you.
I opened my first agency in 2016 and expanded to a second location in 2025. Today, I lead a growing team of 12 across both offices. Before becoming a State Farm agent, I worked in healthcare but wanted a career where I could still make an impact while having the opportunity to build something of my own.
Athletics have also been a big part of my background. I played college football at the University of Tulsa and went on to play minor league baseball. Those experiences helped shape my approach to teamwork, discipline, and personal accountability. Outside of work, I’m a proud husband and father of three.
Our agency offers health benefits, a Simple IRA retirement plan, licensing reimbursement, and a strong commitment to work-life balance. As we continue to grow, we want team members to have the opportunity to grow with us and take ownership of their careers.
Our culture is built around trust, independence, and accountability. I’m not a micromanager—I provide the framework and expectations, then trust my team members to structure their day and get the job done. I’m looking for self-starters who are motivated, disciplined, and comfortable taking initiative without needing constant direction. If you thrive with independence and want to be part of an established, growing team where you’re trusted to take ownership of your success, we’d love to meet you.
ROLE DESCRIPTION:
As a Customer Service Representative with Trent Wilkins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers, as needed.
- Answer customer inquiries and requests.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Dedicated to customer service.
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $60,000.00 per year
About Our Agency
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none